0343 658 0230

Call Centre Open: Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm

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Europe: Include cover for any of these countries?

  • Cape Verde
  • Egypt
  • Morocco
  • Spain(Including Canary Islands)
  • Tunisia and Turkey

These countries included

These countries excluded

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.

View Key FactsView the Key Facts about our insurance services
View Policy WordingView the Policy Wording for the full details, benefits and excesses of our insurance.

Frequently Asked Questions

WHAT IS SINGLE TRIP INSURANCE?

Single Trip insurance gives cover for one sole journey of a specified number of days.

This policy is available to EU residents up to a maximum of 365 days. We cover travellers up to the age of 85. Customers older than these limits can be covered under our Goodtogoinsurance.com travel insurance. Visit Goodtogoinsurance.com for a great value quote including the option to add pre-existing medical conditions.

WHAT IS ANNUAL MULTI-TRIP INSURANCE?

An insurance policy which gives cover for unlimited trips during a 12 month period.

Our annual policy offers a choice of cover for Europe or Worldwide with unlimited trips of up to 31 days each trip. For an extra premium you can cover stays of a maximum of 45 days, 62 days or 92 days.

All persons on an Annual Multi-trip policy can travel independently of each other.

WHAT IS WINTER SPORTS INSURANCE?

Winter Sports insurance gives travel and medical cover when you are away skiing or snowboarding. Other winter sports may also be covered, please refer to your policy wording for a full list of covered activities. Up to age 64 only.

IS OFF-PISTE SKIING COVERED?

Yes (within local ski patrol guidelines).

WHAT IS THE DEFINITION OF A COUPLE?

A couple is any two adults of any gender living together at the same address, for more than 6 months.

I AM OVER 85, CAN YOU COVER ME?

Unfortunately not with this policy. However contact our friendly call centre on 0343 658 0230 and we will help where we can, or visit Goodtogoinsurance.com travel insurance for a great value quote including the option to add pre-existing medical conditions.

I LIVE IN FRANCE - CAN I BUY MRL TRAVEL INSURANCE?

Yes, this travel insurance policy is available for customers living in any EU country.

CAN I UPGRADE A POLICY ONCE ISSUED?

Yes, this is possible subject to no claims pending. Call us on 0343 658 0230. The only exception to this is excess waiver which can only be purchased when you initially buy the policy.

WHAT DOES 'HOME COUNTRY' MEAN AS A DESTINATION?

If you select 'Your Home Country' as your destination it means that your travel insurance policy will be priced for travel within your country of residence. This country must be within the EU.

ARE SPORTING AND HAZARDOUS ACTIVITIES COVERED?

All our policies cover some hazardous activities such as water skiing and scuba diving. See policy wording for a full list.

WHAT IS AN EXCESS?

This is the amount that the insurer will deduct from your claim payment under specific sections of the terms of the insurance policy at the time of finalising an agreed claim. See the cover details for your chosen policy for details. An excess waiver that removes all excess charges is offered on some policies for a small extra fee.

Cover levels and Excess charges quoted in the policy and on the website are per person not per policy.

HOW DO I MAKE A CLAIM?

Just read the policy document to find the details of the claims office and phone number. Proof of loss and purchase/ownership of lost items will be needed to progress your claim.

Medical emergencies are handled by contacting the 24 hour Emergency Assistance team at the time of a medical emergency (or within 48 hours). 

ARE PRE-EXISTING MEDICAL CONDITIONS COVERED?

The travel policies include cover for some pre-existing medical conditions. You must meet the medical criteria shown in the policy and then you will be covered for the conditions shown on the policy at no extra cost. If you don’t meet the criteria, or you need any help or advice then phone our helpline on 0343 658 0300.

HOW DOES AGE GOVERN PRICES AND COVER?

MRL obtains rates and cover details from leading underwriters who look at past annual industry wide statistics to see where the claims have come from. In general, the older the age group, the higher the claims paid out so prices and excess levels reflect this performance.

UP TO WHAT AGE ARE THE MRL TRAVEL POLICIES AVAILABLE?

Policy Age limit is up to 85 for Single Trip policies and 75 for Annual Multi-trip policies customers older than these limits can be covered under our Goodtogoinsurance.com travel insurance. Visit Goodtogoinsurance.com for a great value quote including the option to add pre-existing medical conditions. Winter Sports is only available up to the age of 64.

BAGGAGE COVER - DO I NEED IT?

All our policies offer you a choice. Many people already have their personal effects covered on an 'all-risks' part of their home and contents insurance. In all cases expensive and valuable items should be covered under your household policy - please check with your household insurers.

TERRORISM – IS IT COVERED?

You would be covered for medical expenses and personal accident should you be injured due to an act of war or terrorism but no other cover applies

CAN I CONTACT YOU BY PHONE?

Our Travel Insurance Help-Desk is available Monday - Friday 8.00am - 7pm and Saturday 9am - 5pm on 0343 658 0230.

CHARGE FOR SENDING POLICY DOCUMENTS BY POST

We will send your policy documents by email. However if you wish to also receive the documents by post there is a small handling charge.