0343 658 0230

Call Centre Open: Monday - Friday: 8am - 7pm
Saturday: 9am - 5pm

Get a quick quote!

Please note: You will not be covered for holiday cancellation until your policy start date. Choose today’s date if you want cover as soon as possible.


Contact Details:

For all enquiries about sales please contact us by:

Email: admin@mrlinsurance.co.uk

Telephone: 0343 658 0230 (from abroad: 00 44 (0) 1293 655579)

Monday - Friday: 8am - 7pm Saturday: 9am - 5pm

Or write to us at:

MRL Insurance Direct
Griffin House
135 High Street
West Sussex
RH10 1DQ

We endeavour to respond to all written queries within two working days.

For Medical Assistance please contact Global Response on:

0044 (0) 343 658 0343 or 0044 (0) 1293 652 842

You should contact Medical Assistance for all medical emergencies where the cost is over £500 before agreeing to treatment.

For travel insurance Claims please contact Reactive Claims on:

01420 383067 or email info@reactiveclaims.com

For Claims about your gadget upgrade please contact Trent-Services on:

01285 626020 or email claims@trent-services.co.uk


Your right to complain

MRL Insurance always aims to provide a first class service. However, if you have any cause for complaint you should address this in the first instance to:

The Compliance Manager
ROCK Insurance Group
Griffin House
135 High Street
West Sussex
RH10 1DQ
or telephone: 0343 658 0230

At MRL Insurance Direct we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:

Financial Ombudsman Service
Exchange Tower
E14 9SR

Tel: 0800 023 4 567
Fax: 020 7964 1001
Email: enquiries@financial-ombudsman.org.uk

If you have a complaint regarding a claim in respect to a policy, then you should write to:

Reactive Claims Ltd,
Attwood House,
Mansfield Business Park,
Four Marks,
GU34 5PZ
Email: managers@reactiveclaims.com