As part of ROCK Insurance Group, the proud winner of the Travel Trade Gazette's "Travel Service Provider of the Year 2010", MRL Direct is dedicated to providing quality, comprehensive cover combined with the highest standards of customer service.
With over 10 years experience in travel insurance, ROCK Insurance Group's promise is quality travel insurance to meet a range of customer requirements. As a result we have insured in excess of 1 million customers. Our online booking service is simple and secure. Should you prefer to speak to someone about your requirements, our UK call centre experts are ready to take your call.
At MRL Insurance we constantly review our policies and cover to ensure the very best deals, and above all, we are passionate about our business. Whether a seasoned traveller or a once a year holiday-maker, we strive to find travel insurance for you to tailor to your needs and provide cover you can trust.
Important Information about ROCK Insurance Group
Your right to complain
MRL Insurance always aims to provide a first class service. However, if you have any cause for complaint you should address this in the first instance to:
The Compliance Manager
ROCK Insurance Group
135 High Street
or telephone: 0343 658 0230
At MRL Insurance Direct we will do our very best to resolve any difficulty with you, but if we are unable to do this to your satisfaction, disputes may be referred to the Financial Ombudsman Service for review:
Financial Ombudsman Service
Tel: 0800 023 4 567
Fax: 020 7964 1001
If you have a complaint regarding a claim in respect to a policy, then you should write to:
Customer Relations Department
Global Response Ltd
Who regulates MRL Insurance?
MRL Insurance is a trading style of ROCK Insurance Group, a firm authorised and regulated by the Financial Conduct Authority (FCA). The FCA number is 300317 and this can be verified by checking the FCA website via the following address: http://register.fca.org.uk, please type in ROCK Insurance Group or the postcode RH10 1DQ. Or you can contact the FCA on 0800 111 6768.
No additional fees will be charged for our service. All you are required to pay is the insurance premium. There may be a small administration fee if you require your travel insurance documents to be posted to you or if you need to amend your policy at a later date.
You will NOT receive advice or a recommendation from us for insurance. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
You have the right to cancel any insurance should it not meet your needs within 14 days from either the date of purchase or receipt of your Certificate of Insurance, whichever is later, and provided that you have not already travelled. If you do decide to cancel the policy then your premium will be refunded in full, provided no claims have been made or no incidents have occurred that may give rise to a claim.
This policy will suit the demands and needs of an individual or group who can meet the medical criteria contained within the Important Health Requirements Section of this policy.
You should read the important conditions and exclusions to ensure that whether our policies are right for you. Specifically You should note that the policy may not be applicable if:
• You are over the age of 85 years old when You purchase the Single Trip policy;
• You reside outside the EU;
• You are over the age of 75 years old when You purchase the Annual policy;
• You require Winter Sports cover but are over the age of 64;
• You have pre-existing medical conditions that do not meet the medical criteria.
ROCK Insurance Group is covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we are unable to meet Our obligations. This depends on the type of business, and circumstances of the claim. Insurance arranging is covered for 90% of the claim, without any upper limit. Further information can be obtained from the Financial Services Compensation Scheme by visiting their website at www.fscs.org.uk.
ROCK Insurance Group adheres to the Alternative Dispute Resolution Regulations 2015 EU Directive. You can access the Online Dispute Resolution Portal here.